At Pokhara Tourist Home, we understand the importance of privacy and are committed to safeguarding the personal information of our guests. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a reservation with us. By accessing our services, you acknowledge and accept the practices described in this policy.
1. Collection and Use of Personal Information
Personalized Booking Experience
We collect certain personal information from you to provide a tailored and enhanced booking experience. This may include your name, contact details, payment information, and reservation preferences. Rest assured that we handle this information with utmost care and use it solely to process your booking efficiently, improve our services based on your feedback, and keep you updated about your reservation.
Secure Payment Processing
Ensuring the security of your payment information is our top priority. We employ state-of-the-art encryption and follow industry best practices to handle your financial details securely. Whether you choose to make a direct booking on our website or through a trusted third-party platform, your payment information is handled with the utmost confidentiality.
Personalization and Communication
To offer you a personalized experience and inform you about our latest offers and promotions, we may use your contact information to communicate with you. You have the option to unsubscribe from our promotional communications at any time. However, please note that important reservation-related correspondence, such as confirmation emails and booking updates, are considered a vital part of our service and cannot be opted out of.
2. Data Security and Confidentiality
Protecting Your Information
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our dedicated IT team continuously monitors and updates our security protocols to ensure the confidentiality and integrity of your data.
Third-Party Partners
We may share your personal information with trusted third-party partners, such as online travel agencies, for the purpose of facilitating your reservation. However, we only disclose the necessary details required to complete your booking and ensure your stay with us is seamless. Our partners are also bound by strict confidentiality agreements and are prohibited from using your information for any other purpose.
Legal Compliance
In certain circumstances, we may be required to disclose your personal information to comply with applicable laws, regulations, or legal processes. We will always strive to protect your privacy within the bounds of the law and only share information when necessary and justified.
3. Your Rights and Choices
Access, Update, and Delete
You have the right to access, update, and request the deletion of your personal information held by us. If you wish to exercise any of these rights, please contact our Data Protection Officer using the information provided below. We will promptly respond to your request by applicable laws.
Cookies and Tracking
To improve our website’s functionality and enhance your browsing experience, we may use cookies and similar tracking technologies. By continuing to use our website, you consent to the placement of these cookies on your device. You can modify your browser settings to control the acceptance of cookies or delete existing cookies, but please note that doing so may affect certain features of our website.
